Customer Refund Policy
Your satisfaction matters to us. Our transparent refund policy ensures you can subscribe with complete confidence and peace of mind.
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Jump to any section below to find the information you need about our refund policy.
Understanding Our Refund Policy
At HD Streaming Hub, your satisfaction is our top priority. We recognize that sometimes our service may not align with your expectations, which is why we've created a customer-friendly refund policy tailored to your needs.
Our approach to refunds is built on fairness and transparency. We calculate compensation based on your subscription duration and actual service usage, ensuring you receive appropriate value for your investment.
Who Qualifies for Refunds
Refund eligibility requires meeting these conditions:
- Maintaining an account in good standing without Terms of Service violations
- Submitting your refund request within the designated timeframe for your plan
- Providing a legitimate reason for the refund request
- Confirming that technical support cannot resolve your service concerns
We process all refunds through your original payment method. The time required for processing depends on your payment provider's policies.
Refund Windows and Deadlines
We offer a comprehensive 24-hour money-back guarantee across all subscription tiers. During this initial period, you can request a complete refund without providing any justification.
Beyond the 24-hour window, we calculate refunds proportionally based on your plan duration and time since purchase. Specific rates and windows differ by subscription type and are outlined in our Refund Rates section.
Submit all refund requests within the applicable timeframe. Late requests may be reviewed individually at our discretion.
Understanding Prorated Calculations
Multi-month subscriptions qualify for prorated refunds calculated on unused service time. Your refund percentage decreases proportionally with service usage.
Our prorated system balances customer fairness with business sustainability. We calculate your refund using this straightforward formula:
Final Refund = Purchase Price × Current Refund Percentage
Your refund percentage varies based on plan length and elapsed time. Check our Refund Rates section for precise calculations.
When Refunds Don't Apply
While we accommodate most reasonable requests, certain circumstances exclude refunds:
- Requests submitted after your plan's refund window expires
- Accounts with documented Terms of Service violations
- Problems stemming from personal internet connectivity, hardware incompatibility, or system configuration
- Previously announced service interruptions or force majeure events
- Promotional subscriptions or special offers explicitly designated as non-refundable
When standard refunds aren't possible, we may provide service credits or alternative solutions.
Requesting Your Refund
Follow this simple process to request a refund:
- Reach out to customer support via WhatsApp, email, or our website contact form
- Share your account information and explain your refund reason
- Indicate your purchase date and subscription plan
- Allow 1-2 business days for our team to review your request
- Upon approval, expect your refund via the original payment method
Processing timeframes vary by payment provider. Credit card refunds typically appear within 5-10 business days, though other methods may differ.
Get in Touch
For refund policy questions or to initiate a refund request, contact us through:
- Email: ultrawatchiptv@gmail.com
- WhatsApp: Accessible via our website's contact button
- Contact Form: Select 'Refund Request' on our Contact page
Our support team operates 24/7 to address refund inquiries and potentially resolve service issues before refunding becomes necessary.
Subscription Refund Percentages
Review the available refund percentages for each plan type based on purchase date.
1 month Plan
- First 24 hours: Complete 100% refund
- Within 2 days: 10% refund available
- After period: Refunds unavailable
3 months Plan
- First 24 hours: Complete 100% refund
- Within 2 days: 30% refund available
- Within 30 days: 10% refund available
- After period: Refunds unavailable
6 months Plan
- First 24 hours: Complete 100% refund
- Within 2 days: 50% refund available
- Within 30 days: 30% refund available
- Within 90 days: 10% refund available
- After period: Refunds unavailable
12 months Plan
- First 24 hours: Complete 100% refund
- Within 2 days: 100% refund available
- Within 30 days: 50% refund available
- Within 90 days: 30% refund available
- Within 180 days: 10% refund available
- After period: Refunds unavailable
Contact our support team via WhatsApp to initiate your refund. Look for the contact button at the page bottom.
Your Refund Request Guide
Complete these straightforward steps to process your HD Streaming Hub refund.
Initiate Contact
Connect with our support team through WhatsApp, email, or website contact form. Share your account details and refund rationale.
Account Verification
We'll confirm your account information and assess eligibility according to your plan and purchase timing. Expect 1-2 business days for completion.
Request Authorization
After verification, we'll approve and process your refund according to your plan's applicable rate and elapsed time.
Payment Processing
Your refund returns via the original payment method. Processing duration varies by provider—typically 5-10 business days for credit cards.
Common Refund Questions
Are refunds available after the 24-hour guarantee expires?
Yes, prorated refunds remain available beyond the 24-hour window. Your refund amount correlates with your subscription plan and elapsed time. Consult our refund rates table for specific percentages.
What's the typical refund processing duration?
Approved refunds process within 1-2 business days. However, your credit card statement may take 5-10 business days to reflect the refund, with other payment methods potentially requiring more time depending on your financial institution.
Does subscription cancellation guarantee a full refund?
Complete refunds apply only within the initial 24-hour purchase window. Subsequently, we calculate refunds proportionally based on unused subscription time according to our rate schedule for each plan duration.
Do promotional subscriptions qualify for refunds?
Special promotions and discounted subscriptions may carry different refund terms specified during purchase. While some promotional offers are non-refundable, we assess each situation individually.
Your Satisfaction Comes First
We're confident in our IPTV service quality, backing it with a 24-hour money-back guarantee and flexible refund options across all plans.
If HD Streaming Hub doesn't meet your expectations within the first 24 hours, we'll issue a complete refund. We're committed to making your subscription decision risk-free.
Need More Information?
Our 24/7 customer support team stands ready to clarify our refund policy or process your request.